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November 4-7, 2018
Four Seasons Westlake Village
Westlake Village, CA

SPATEC FALL - Keynote Speaker

Leading a 5-Star Team

Keynote speaker
Dr. Bryan Williams
Keynote Speaker, Author, Consultant

Description of 5-star leaders: These types of leaders are unapologetically devoted to excellence and simply refuse to accept or celebrate mediocre performance from their team.

This session will review the leadership skills and competencies needed to lead a 5-star caliber team. Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide.

Learning Topics:
- How to build a team of highly engaged employees
- 11 non-negotiables of 5-star leaders
- Becoming a leader that others want to follow
- Communicating the purpose of each person’s role

About Dr. Williams: Dr. Bryan Williams is an international speaker and author, who focuses on service excellence and leadership effectiveness. He has facilitated workshops and delivered keynotes worldwide for various companies in diverse industries. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees in Business Administration, Hotel/Restaurant Management, and Adult Education, including a Doctor of Management in Organizational Leadership. Bryan is the founder of the BW Leadership Academy, the popular BWTV training series, and has authored three books. He was also a member of the Board of Examiners for the Baldrige Performance Excellence Program. Bryan, his wife and two children live in the Washington DC Metro Area. Most of all, Bryan is very passionate about helping companies reach high levels of service and organizational excellence.